Running a business has many challenges regardless of whether it is new, nearly new or established, operates locally, internationally or digitally, employs two, two hundred or two thousand staff.   And we haven’t even touched on the competitive environment in which all businesses need to operate.

We can help you with all aspects of your business, from understanding and articulating your ‘vision’ and value proposition for your company, to helping you develop and implement your strategic and operational/tactical goals and action plans.  Importantly, we will ensure that these are highly practical working documents, not something which looks fancy but sits on a shelf.

Use our expertise to independently evaluate your existing operations, review your business processes to ensure they support your ‘frontline’ people who deal with your valuable customers.  Where needed, we can advise and help with documenting your end-to-end processes, ensure you have sufficient contingency planning and disaster recovery in place to minimise customer inconvenience.

Hand-in-hand is the need for a highly visible and engaging complaints management process which customers can access and confidently resolve their issues.  This is crucial; remember that customer loyalty doesn’t necessarily come from customers who never had problems with your company; the strongest customer loyalty comes from those who did (have problems), and these were resolved quickly and effectively.

Other services we can help you with include:

• Use of technology to drive cost efficiencies through automation
• Managing your revenue streams and billing systems,
• Performance monitoring and reporting
• Driving operational stability, sustainable high performance and continuous improvement
• Focus on quality and simplification
• All HR processes such as Job descriptions, staffing and recruitment
• Managing any suppliers and partners essential to business success
• Managing complexity and ambiguity, adapting fast to challenging and changing situations